Streetly Crematorium reception reopened to enhance service
Streetly Crematorium's reception area has reopened to provide a dedicated space for families, funeral directors, and visitors.
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The reception will serve as a central point of contact for visitors, allowing families to ask questions, collect ashes, and deliver funeral or memorial paperwork.
Reopening this space reflects a commitment to delivering compassionate and accessible services for those managing funeral arrangements and memorial needs.
The reception will also include a waiting area in a private room for visitors who have booked a chapel service or appointments - where those needing any additional support can meet with staff. Funeral directors and celebrants can also make use of this space to meet with families or wait between services.
Councillor Gary Flint, Portfolio Holder for Health and Wellbeing at Walsall Council, said, “ We are delighted to reopen the reception at Streetly Crematorium, ensuring families have access to the support and services they need during difficult times.
“Our bereavement staff have worked so hard to make this happen, and I thank them for their commitment to delivering this service. This is a significant step towards enhancing the support we provide to those using our service.
“This welcoming space will make a real difference in providing a compassionate and professional environment for bereaved families and visitors to Streetly.
“The reopening of our reception area and family room as well as having all our staff in uniform will not only enhance the professional atmosphere of the whole site but also make it easier for visitors to identify and approach our team, ensuring a seamless and welcoming experience for everyone. “
The reopening of the reception forms part of broader site improvements undertaken over the past two years. This has seen extensive landscape work carried out to enhance the cemetery and crematorium grounds which includes upgrading the chapel exit garden and changing the road layout to improve site accessibility for visitors.
Opening hours for the reception are Monday to Friday from 9.30am to 3.15pm, with flexibility for later appointments where required.
Walsall Council is currently undertaking a public consultation to shape the future of Bereavement Services in the borough.
The consultation can be found at go.walsall.gov.uk/bereavement-services-consultation and will close on 21 April 2025.
For more information on bereavement services in Walsall, residents can email BereavementServices@walsall.gov.uk or call 0300 555 2848.
