Staffordshire business accelerates growth and boosts customer service

Established in 2002, the company has cemented its reputation as a reliable partner for customers, supplying the tools and fasteners they need. Paramount Tools & Fasteners prides itself on offering the largest and most comprehensive stock holding of tools and fasteners in the region, along with a one-stop sourcing solution for all customer requirements.

Paramount Industrial Tools & Fasteners utilises OGL Software’s advanced ERP software, Profit4, to streamline key processes like stock control, order management, finance and accounting, ensuring they meet the diverse needs of their customer base. This integrated system allows the business to process orders more efficiently, significantly enhancing the overall customer experience.

The company has experienced 15 per cent growth since implementing Profit4 software post-pandemic. Paramount's growth is further supported by established contracts with industry giants like British Gas and the National Grid. Their local trade counter in Stoke-on-Trent also caters to the specific needs of small businesses and contractors in the area, reinforcing their strong ties to the community.

Lloyd Rosser, Owner of Paramount Tools & Fasteners, emphasised the importance of maintaining personal relationships with customers, which is facilitated through Profit4: “Profit4 has been instrumental in allowing us to extend our product and service offerings to a larger customer base while continuing to provide the personalised service our customers expect.”

One of the standout features of Profit4 is its ability to store customer history in one accessible location. This has revolutionised the way Paramount serves its customers. “One of our favourite features of Profit4 is the customer history,” said Lloyd. “Previously, our knowledge of customers past orders relied on individual memory. Now, our team can access complete customer histories instantly, improving service continuity and ensuring that no valuable information is lost, even if an employee is unavailable.”

With Profit4, Paramount has gained comprehensive visibility into their business performance. The software provides real-time stock levels, buying trends, and performance insights that empower Paramount to make informed decisions, optimise resources, and maintain a competitive edge in the marketplace.

“We have a team of nine employees using Profit4 throughout the business, and the results speak for themselves,” said Lloyd. “We can now track inventory levels with greater accuracy and analyse purchasing trends to streamline our buying processes. This has led to improved efficiency and better service for our customers.”

Reflecting on their success with Profit4, Lloyd offers advice to other businesses considering an ERP system: “My recommendation would be to prioritise change management. It’s crucial to have a clear understanding of your goals and objectives before implementing any new system. Profit4 is an excellent tool for us, and the customer service throughout the process has been exceptional.”