Improve smart meter wait times or pay compensation, Ofgem to tell energy firms
The regulator said it wanted to improve services around smart meters to help boost take-up across the country.
Consumers could be in line for compensation if energy suppliers do not improve wait times and other services around smart meters, under new plans.
Regulator Ofgem has put forward new rules including compensation payments if a supplier does not offer a smart meter appointment within six weeks of it being asked for.
The plans come as part of a review of the watchdog’s guaranteed standards, which are designed to make sure customers get an adequate level of service from energy firms.
Suppliers are currently required to make a £40 payment to consumers if they fail to meet existing standards.
Minister for energy consumers Miatta Fahnbulleh said: “Smart meters can help households gain control of their energy usage and save money on their bills. We want to make sure more consumers feel the benefits of having one installed.
