Why is it so hard to get someone to pick up the phone?

Why don't companies who want our business put up a real person to talk to us? writes Louise Jew.

Why is it so hard to get someone to pick up the phone?

Safestyle UK

Safestyle UK

Box 'sash' windows with traditional sliding sash designs and timber construction are the classic type of window which is often found in Victorian, Edwardian and Georgian properties in the UK.

The Olympic Torch's Midlands route

The Olympic Torch's Midlands route

Here is a list of the times and places the Olympic torch is due to visit during the relay on Saturday.

The Five Year Engagement - Film review

Movie critic Carl Jones turns his attention to The Five Year Engagement this week, an above average rom-com that is a sign of the modern times.

The Five Year Engagement - Film review

The Five Year Engagement - Film review

Kingswinford pupils' prom pictures

[gallery] A horse and carriage, sports cars and novelty limos were among the spectacular ways that pupils at a Kingswinford school arrived at their prom.

Kingswinford pupils' prom pictures

Asos snaps up band's song for catwalk

Asos snaps up band's song for catwalk

An up-and-coming Wolverhampton band has been snapped up by global online fashion store Asos to feature on their popular catwalk videos.

Team climbs The Wrekin 36 times in 53 hours

Avalanche risk halts Karl Hinett's Everest trek

Express & Star local hero Karl Hinett has been forced to pull out of a challenge to scale Mount Everest because of safety fears.