National Express 'wholeheartedly apologises' to disabled mum who was banned from bus
A bus operator has apologised after a disabled passenger was left stranded in Wolverhampton after being told she 'didn't have the right permit' for her wheelchair.
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National Express West Midlands has apologised to Rachel Riley after one of their drivers banned the 49 year-old, from Cheslyn Hay in Staffordshire, from catching a bus she has taken nearly every week for the last couple of years on Wednesday, August 21.
Rachel, a disabled wheelchair user, was planning to catch the NX Bus West Midlands Number 3 service via Wolverhampton to visit her daughter - but she said that the driver wouldn't let her board the bus and told her that she 'didn't have the right permit' for her motorised wheelchair.
She was left stranded in Wolverhampton. The bus operator has 'wholeheartedly apologised' to Rachel and sent her a bunch of flowers on hearing of the incident.
Rachel told the Express & Star: "I couldn't believe it. I have never been asked for a permit before, I have been catching this service for years." Those were the words of Rachel as she recalled how she was asked for a travel permit to board the service with her regular wheelchair.
"I was told I couldn't board and that I would need to get the permit. I have never had that. The driver left me stranded in Wolverhampton." She added.
After arguing her point, Rachel was told that she would have to talk to the inspector in Wolverhampton or find another form of travel.
