Bus company offers apology to pass holder left waiting weeks for strike day refund
A bus company has offered an apology and goodwill gesture to a pass holder waited months for a refund for the days he couldn't travel.
Mr Cooper, from Walsall, requested a refund from National Express West Midlands in March for the time that he was unable to travel as a result of the bus strikes earlier this year. He has finally received confirmation that he will receive the refund after the Express & Star got in touch with the company.
Mr Cooper said that, for a whole week, his regular commute was replaced by two buses, with an hour wait in between, totalling to two and a half hours of travel time.
He has also said the company included Christmas Day in the overall cost of his bus pass, even though services do not run on that day.
His Swift bus pass, which is a pay-as-you-go alternative to buying individual tickets, costs Mr Cooper £40 for 18 days – he paid the same amount for his bus pass over the festive period, but said the fee included Christmas Day when the buses do not run. Mr Cooper said being charged for Christmas Day set him back an extra £4.20.
