Express & Star

Praise for staff at Bilston care home placed into special measures in damning report

The owner of a care home which has been placed in special measures by government inspectors says he and staff are doing 'all they can' to address the situation.

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COPYRIGHT GAVIN DICKSON, EXPRESS & STAR 03/08/2011 Mill House Care Home, Mount Pleasant, Bilston.

Families of residents in Mill House have also spoken of their shock at the findings of the Care Quality Commission (CQC), who carried out an unannounced inspection in August after receiving information from a caller.

After the inspection, the overall rating for the service dropped from 'requires improvement' to 'inadequate'. Ratings for the safeness and well being also dropped from requires improvement to inadequate. Caring and responses were not inspected and remain as good.

The service is now in special measures, which means it will be kept under close review by CQC to keep people safe and re-inspected to check sufficient improvements have been made.

But Ragavendrawo Ramdoo, who has owned the home in Mount Pleasant for over 20 years said he is addressing the findings after bringing in a consultant since the inspection and appointing a temporary manager.