Customers receive apology for 'severe delays' in mail delivery
Royal Mail have apologised to customers in the Wolverhampton area who have been experiencing delays of up to a week of their mail deliveries.
Customers have contacted the Express and Star saying they have seen delays of up to three days on the delivery of parcels and important pieces of mail. One customer in the Wolverhampton area said residents in their road had not received a delivery for nearly a week, with some expecting important mail in that time.
Bosses at the main regional mail centre in Sun Street, Wolverhampton city centre say they are prioritising the delivery of mail which has been delayed due to staff absence or days off and continue to offer over time to contracted workers and agency staff.
Royal Mail saw a 30 per-cent increase in the number of parcels delivered during the Covid period, though the number of letters decreased.
