Increase in complaints to Ombudsman on Stafford Borough Council
Complaints about Stafford Borough Council investigated by a watchdog have increased according to the latest figures.
Borough council bosses apologised to one complainant after the authority was found to be at fault by the Local Government and Social Care Ombudsman.
The issue, reported in January, related to failings in dealing with discretionary business rate relief and involved the authority’s finance service.
The Ombudsman investigated 16 complaints relating to Stafford Borough Council during 2018/19 – up from 11 in 2017/18.
