Scrutiny panel idea for residents to detail 'horrific' Sandwell Council experiences
Residents could be placed on scrutiny panels to explain their "horrific" experiences in dealing with Sandwell Council.
The move has been put forward as part of plans to improve how the Labour-led authority deals with members of the public.
It comes amid claims that a couple who wanted to change banking details for their council tax direct debit were "sent around the Wrekin" and issued with court action.
Sandwell Council agreed an improvement plan with government commissioners in June after a damning auditor's report cited poor value for money and a "breakdown in trust" between councillors and officers.
