BBC Ambulance: Brierley Hill call centre staff under the spotlight in second episode of hit documentary
The heroic actions of paramedics operating in the Black Country are set to be laid bare once again tonight when episode two of Ambulance is aired.
The eight -part BBC series provides an unparalleled 'behind the sirens' insight into West Midlands Ambulance Service.
Tonight's hour long documentary which starts at 9pm sees the paramedics Natalie Greaves and Natalie Calow return to the Black Country. The pair were featured heavily in the first episode helping to deliver a baby boy at home in Stourbridge.
This time the duo have been called to help an elderly man who has suffered a fall in his home.
As well as those on the frontline the series also aims to shine the spotlight on the incisive actions of those in the call centre and episode two is no different.
Viewers will see the staff at the Brierley Hill hub dealing with everything from giving callers clear instructions on how to perform lifesaving CPR to the abuse they receive from members of the public.
Other notable incidents to look out tonight include a woman taken to the ambulance via a barge in Solihull, a 28-year-old man who has been stabbed five times in the east Birmingham area and a drink-driver who crashes his car in Hockley Heath.
Each episode also focuses on how particular call-outs can affect crews personally.
Last week Natalie Greaves spoke of how much of a privilege it was to help deliver the baby in Stourbridge herself having gone through a traumatic birth with her daughter Jessica who was left disabled due to the complications.
Tonight the audience will gain an insight into the background of paramedic Maya Black who battled a troubled upbringing.
She has seen first-hand the effects alcohol abuse can have on people which makes her call-out to an alcoholic who refuses help all the more intriguing.
West Midlands Ambulance Service spokesman Murray MacGregor said: "Once again we see the challenges that our staff face on a daily basis providing assistance to people in their hour of need.
"We see how people's lives can come into sharp focus as they deal with the jobs personal to them and how well they deal with it, especially given how complicated some of the case are."
