Inspectors praise Wolverhampton's Compton Hospice across the board

The Wolverhampton service – which caters for in-patients, day visits and has a homecare team – was rated 'good' across the board by the Care Quality Commission (CQC).

There was particular praise for its staff with inspectors reporting multiple examples of positive feedback from patients and their families.

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The report's author, said: "People told us they felt sure that any concerns or issues they raised would be dealt with appropriately by staff.

"People told us, 'I can sit and chat with the staff, I share any concerns that I have and feel safe knowing that I'm saying these in a confidential way' and 'If I was worried or concerned I would chat to the staff and I know they would be very supportive.'"

Compton Hospice provides palliative and end of life care, advice and clinical support for adults with life-limiting illness from its base in Compton Road West.

On April 20, the date of the unannounced inspection, 14 people were on the hospice's in-patient unit and 10 people used the hospice day service.

Inspectors further noted the homecare team was supporting 14 people and its clinical nurse specialist service was supporting around 275 people.

The report also praised the general atmosphere at the hospice.

"The hospice had a homely feel and we saw that it was a social atmosphere where people were encouraged to chat if they wished, and were listened to," it said.

"However peoples' need for privacy and quiet was also seen to be supported.

"A relative told us, 'they move (the relative) from the bed and put them in an armchair looking out into the garden which is lovely and thoughtful of the staff because it makes my relative very happy.'

"Staff were smiling and engaging; they stopped to listen to people and responded to them with apparent interest. We saw all the staff approached people in a friendly and caring manner, demonstrating calmness in their approach and leadership structure.

"They followed peoples' pace when they helped them and when they conversed with them. We observed friendly and appropriately humorous interactions between people and staff."

Other aspects of the hospice which were praised by inspectors included staff training, staffing levels, control of medicines, meals, respect for privacy, consultation with patients concerning their treatment, complaints' procedure and leadership.

l Full report at expressandstar.com