Birmingham to host Customer Experience Day

It is the first time the global event – which takes place in 24 cities including New York, Johannesburg, Delhi, Amsterdam and Wellington – has come to Birmingham.

Marketing company ALCMY Studios will be hosting this year’s event on behalf of the Customer Experience Professionals Association (CXPA).

ALCMY's Yiannis Maos said: “We are very proud to be organising this prestigious event and are especially pleased that Birmingham will host one of the celebrations for the first time.”

The event will take place on October 3 at The Birmingham Repertory Theatre and will bring together 200 professionals from an assortment of businesses across the city.

The keynote speaker for the day will be the CEO of HomeServe Membership, Greg Reed, who will talk about the importance of bringing customer experience and employee engagement closer together.

The event will start at 12pm and finish at 6pm, with the last hour of the day dedicated to a networking drinks reception. Anyone interested in attending can sign-up by visiting: https://customer-experience-marketing.eventbrite.co.uk

Topics on the day will include:

The link between a great customer experience and organisational growth

How to get started with customer experience and be successful

Bringing customer experience and marketing closer together

Experience Transformation. What is it? Why is it relevant?

The future of customer experience - Innovation and Artificial Intelligence

The event is being supported by Customer Experience Magazine. Editor in Chief Marija Pavlović said: “Customer Experience Day is a great opportunity for all professionals worldwide to initiate discussions about the important topics in the customer experience arena. Customer Experience Magazine is proud to support the event, joining the global efforts to define relevant standards in the field that will help all professionals advance in their respective businesses.”