Council extends deal with automation technology firm for a further three years

The three-year deal with digital transformation specialist ArvatoConnect to implement and manage Robotic Process Automation (RPA) systems for the authority is designed to automate routine back-office processes and reduce staff workloads.

The council is currently working on automating scheduled tasks within the Housing and Revenues & Benefits service areas, which they say will save several hours of manual work each week, reducing staff workload and improving efficiency. A 12-month tie up between Dudley Council and ArvatoConnect announced last November saw invoice processing automated at the authority.

Councillor Phil Atkins, cabinet member for corporate strategy, said: “We look forward to continuing to work with ArvatoConnect as a trusted partner in our journey toward digital transformation. 

"This partnership not only brings efficiency to our operations, but also supports our mission to improve services for the community.”

The company says the three-year contract extension underscores "significant progress" achieved in automation at Dudley Council.

"ArvatoConnect is pleased to announce the extension of its partnership with Dudley Council in a renewed commitment to streamline operations through digital automation. Building on a successful collaboration, the council has contracted ArvatoConnect to implement and manage Robotic Process Automation (RPA) licenses for a further three years," said a spokesperson.

"This contract extension underscores the significant progress achieved in automating routine processes, allowing council employees to focus on value-driven services for the community. ArvatoConnect’s enhanced RPA solutions will continue to empower Dudley Council with tools to increase efficiency, deliver faster responses, and drive measurable service improvements."

Debra Maxwell, CEO at ArvatoConnect added: “We’re excited to continue our work with Dudley Council, providing them with the digital tools and support needed to further their transformation journey. Through our shared focus on efficiency and enhanced public service, we aim to help Dudley Council make a lasting, positive impact for its residents.”