Arriva Trains Wales one of worst in country for delays
A rail operator which runs services through Wolverhampton and the West Midlands has been named as one of the country's worst for delays.
Arriva Trains Wales was named among the bottom six companies for delays - with a third of surveyed customers saying they had been delayed on their last journey on the line.
The report by Which? said 32 per cent of commuters experienced delays on their last journey, and among the worst commuter services for delays were Arriva Trains Wales, where - along with Thameslink and Great Northern, First Great Western/Great Western Trains and Southern - four in 10 commuters faced delays on their last journey.
In response to the survey, railway companies have delivered a joint statement through the Rail Delivery Group.
The group which represents train operators and Network Rail said: ""We're sorry when our passengers don't get the service they expect. We never want people to suffer delays or disruption.
"Overall satisfaction among rail passengers is up significantly according to the latest comprehensive survey by independent watchdog Transport Focus, but we know that we can do better to run more trains on time more often.
"Billions are being spent on major upgrades to the railway producing better stations, better trains and better journeys. Train operators and Network Rail work hard together every day to deliver a better, more punctual railway and to improve customers' satisfaction with our services."
The survey of nearly 7,000 rail passengers by the consumer magazine has revealed overcrowded trains, poor value for money, dirty trains and problems with complaints handling.
Which? executive director Richard Lloyd, said: "Our report shows that commuters are getting a raw deal from their train operator. Whether its dirty facilities on the train, overcrowding or delayed trains, it is clear operators need to up their game.
"Rail operators need to do much more to treat their customers fairly, providing better information and access to compensation when passengers are delayed.
"Passengers want to see action taken to make rail delay refunds easier and we have asked the regulator to investigate using our super-complaint powers."
