Care home told to improve after failings
A care home near Stourbridge has been told it must improve by a health watchdog after an inspection revealed a number of failings.
Field House Rest Home, in Thicknall Lane, Clent, was told it requires improvement by the Care Quality Commission.
However, manager Tania Bradley said she felt the rating was 'very unfair'.
Field House was rated good in inspection categories for safety, care and responsiveness, but requires improvement for effectiveness and leadership, and overall.
Inspectors said the home requires improvement for effectiveness, highlighting the fact that some residents were prevented from entering a kitchen door – and others did not receive all of their post – but there were no records of how these decisions had been made.
Audits had been completed but 'the registered manager had not assured themselves or supported the deputy manager to have an effective system to make the improvements they had identified'.
The report said: "The registered manager and staff were aware of their responsibilities in relation to the Mental Capacity Act.
"However, they had not always implemented this in terms of people's capacity to make decisions." But in terms of the safety of residents, the report stated 'people were relaxed and comfortable in their home and said the staff were kind and supportive'.
Miss Bradley said she felt the home didn't deserve the rating.
"I wasn't very happy with the result, as out of the five categories we had three goods and only two requires improvement. We try our best for our residents and always do things in their best interests. There's always room for improvement but I didn't feel we deserved that outcome," she said. According to the report, the home provides a caring environment. All the people we spoke with told us they liked living at the home and that they were 'happy here' and staff were 'very good'.
"We spent time in the communal lounge and dining areas and saw that staff were caring, respectful and knowledgeable about the people they cared for.
"We saw that staff knew people well and had a good understanding of each person as an individual. Staff told us that people were treated as individuals and knew each person well, their families and histories."
