Millions hit by big bank meltdown on Cyber Monday
Banking giant RBS today promised to compensate customers left 'out of pocket' after thousands of people were unable to pay for purchases on one of the busiest shopping days of the year.
People took to Twitter to vent their anger after all the high street banks' systems went down on 'Cyber Monday' – the busiest day for online shopping in the run-up to Christmas.
They complained about being caught up in long queues at supermarkets and petrol stations as those affected struggled to find alternative payment methods.
RBS, which owns NatWest, issued a statement today saying: "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally."
As well as bank cards, there were problems with the group's websites and smartphone apps. They prevented RBS, Natwest and Ulster Bank customers making online and card payments from 6pm.
"We are deeply sorry for the inconvenience," said Susan Allen, RBS director of customer relations. A group spokesman added: "If anyone has been left out of pocket as a result of these systems problems, we will put this right."
Ms Allen admitted the group did not know the cause of the glitch, but was working through 'a detailed analysis'. "It is completely unacceptable that customers could not access their own money," she added.
The bank has had previous problems with technological glitches in mid-2012.
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