Wolverhampton nursing home told to improve nine months after opening

Wulfrun Rose Nursing Home, on Underhill Lane, Wolverhampton, opened in February this year and cares for 37 people.

Inspectors from the Care Quality Commission (CQC) visited the home in August and published their report on their findings earlier this month.

The report said: "The service was not always safe. The administration of medicines was not always accurately recorded.

"People did not always have access to staff when they needed them."

• Click here to read the full CQC report

Inspectors found that there was no staff in the lounge on the nursing floor of the home for 15 minutes at a time.

They also found visitors assisting some residents in walking as staff were not always available to help.

The home cares for older people, people with dementia, younger adults, people with sensory impairment and people with physical disabilities.

The report said that inspectors had spoken to people on the nursing floor who said: "There are some good nurses and other not so good. I am sometimes concerned when my dressings don't get changed as they should, I'm not sure if they appreciate how uncomfortable this makes me."

The report also revealed that residents were not always provided with activities to keep them mentally stimulated.

One resident said: "'I've told the activities person that I'm bored and need some activities, but nothing ever happens. I have to wander around looking for something to do."

However, the home was found to be effective and was rated as 'good' in this area.

The report said: "The service was effective. People were supported by staff who receiving training relevant to their role. People were asked for their consent before care and support was provided. People enjoyed the food and had access to healthcare professionals when they needed them."

Joe Cutler area manager for MACC Care that runs the home said: "It's unusual to have an inspection so close to opening and of course we had a few teething problems.

"But all the issues in the report have either been addressed or are in the process of being addressed.

"We have appointed a new activities coordinator to encourage residents to take part in stimulating activities.

"We have also had discussions about leadership for the number of staff on the nursing floor - as that wasn't a result of inadequate number of staff just decisions about where they should be.

"We have also had visits from the CCG and the local authority who are very pleased with how we are progressing and where the home is going.

"The relatives of those in the home are also very positive about us and continue to support us."