Care home told to improve four of five key areas
A care home in Cannock needs improving in four out of five key areas, a report by health watchdogs reveals.
Some staff did not show compassion in dealing with elderly residents and medicines were not always administered or stored safely.
Inspectors from the Care Quality Commission made an unannounced visit to Abbey Court nursing home in October.
It was their first visit since the service was taken over by Cannock-based Avery Homes.
The facility in Heath Way, Heath Hayes, provides accommodation and nursing care for up to 83 people, with 73 living there at the time of the CQC visit.
The independent regulator has now published its findings which revealed that the home required improvement in safety, effectiveness, care and leadership.
The company has now been issued with a warning notice for two breaches of the regulations over the management of medicines.
At the last inspection in February, Abbey Court was deemed as not meeting regulations in the area of managing medicines and consent to treat issues.
During the latest visit inspectors found that although there had been improvements in obtaining consent, there were still concerns over the safe management of residents' medicines.
Inspectors found that there was no registered manager in post, and thre were not enough staff to deal with people's requests for help.
Residents were not encouraged to eat and drink when they showed no interest in mealtimes. Some staff did not demonstrate a kind and compassionate approach to care and on occasions inspectors found residents' dignity and right to privacy were not respected.
They also reported that residents with dementia did not receive support to take part in social activities or hobbies to improve their wellbeing.
The CQC found that the service was not consistently well-led but said care plans were being improved.
The report was among 111 published this week on adult social care services across the Midlands.
Or these, 57 were rated as good, 48 as requiring improvement , with six found to be inadequate.
Sue Howard, deputy chief inspector for adult social care in the central region, said: "People are entitled to services which provide safe, effective, compassionate and high quality care."
